Terms of Sale
L M New Homes appreciates that choosing your ideal bathroom does not always run smoothly as you may wish. Whilst we are an agent of sales we have to follow returns policies of our suppliers.
Unwanted items
Before we process a return for an unwanted item we will require the products meet our criteria for returns.
- Items are in their original packaging and in re-saleable condition. Unwanted items with defaced, or damaged packaging will not be accepted.
- Any items returned within 30 days will automatically incur a minimum restocking charge of 15% per return item.(Furniture restocking charges are 50%)
- Unwanted items of stock will not be accepted for return after 30 days from the date of delivery.
- Special order items, including all whirlpool systems will not be accepted as returns.
Damage reports
Any damages to items should be reported to us within 48 hours of receiving them.
We will require a photo of the damages and we will sort out replacement or if an item is not available we will issue a full refund for the goods. However all items should be inspected upon delivery.
- Glass products such as shower enclosures and wetrooms panels should be inspected upon delivery for damaged packaging .If you feel the carton appears damaged or you are concerned the product may be damaged inside please satisfy yourself the product is not damaged inside the packaging. Claims for damages to glass products after delivery are clearly more difficult to authorise. If you in any doubt please return the product with our driver and a replacement will be dispatched.
- All baths should be inspected on delivery and any damages must be reported within 24hrs.
- Faulty products that have been installed will need to be reported with photo or video evidence. No claims for damages to products will be accepted after installation has taken place. Installation is an acceptance of quality. We will assist you where we can to get the faulty product exchanged.
Product guarantee
All products come with a minimum of 1 year warranty. Baths and shower trays guarantee varies by supplier from 10 to 30 years. The tap cartridges and diverter valves will be covered for 10 years in most cases. We will need the original proof of purchase/invoice with your guarantee request.
All product guarantees are subject to the following terms and conditions.
The product has been maintained and cared for in accordance with the instructions (including regular and appropriate cleaning); If any product has been modified, misused, neglected, wilfully or accidentally damaged then the product guarantee is invalid.
Delivery times on replacements
L M New Homes does not take responsibility where replacement items are required on delivery times. We have to go through a process with our suppliers where we need to wait for their approval of accepting damages and it may take 7 days or more to sort out replacements.
However we will try our best to have all cases resolved within 48 hours. Please email your returns/damages claim to Retail@lmnewhomes.co.uk